Refund Policy

This Refund Policy applies to all Sampsons members and services provided by Wolf+Aston Ltd.

Memberships are billed monthly in advance and are non-refundable once the billing cycle has begun.
If a membership is cancelled before the next billing cycle, no further payments will be taken.
Prorated or partial refunds are not offered for unused portions of a membership.

Charges for extras (additional washes, shirts, dry-cleaning, bedding) are non-refundable once the service has been carried out.
If an extra service is ordered but not collected, Sampsons will either rebook the service or issue a refund at our discretion.

If Sampsons fails to collect or deliver as agreed, the service will be rebooked at no cost to the customer.
If Sampsons is unable to reasonably provide the service (for example, due to staff shortages or force majeure), a refund may be offered for the affected service only.

Sampsons and its partner laundries handle garments with professional care. However, in the rare event of damage or loss, compensation is strictly capped at £30 per item, or 5× the cleaning cost (whichever is lower).
Items without care labels, with pre-existing damage, or deemed unsuitable for cleaning are processed at the customer’s own risk and are not eligible for compensation.
Minor wear, fading, shrinkage, or damage considered a normal result of cleaning processes are not grounds for refund or compensation.

In the event of a duplicate charge or billing error, Sampsons will issue a full refund for the incorrect charge within 10 working days.

Refunds will not be provided in cases where:

The customer provided incorrect or incomplete information (e.g. wrong address).
Items were not made available for collection at the agreed time/place.
Delay or failure was caused by circumstances outside Sampsons’ control (traffic, strikes, extreme weather, etc.).